The Candy Train PTY LTD (www.thecandytrain.com.au) 

Where do we ship?

We ship anywhere in the IN Australia.

How long does it take to process an order? 2 to 7 business days

We strive to ship quickly and will contact you if there are any expected delays.

Please note: During the warm summer months, if your order requires ice packs AND is scheduled to ship on a Friday, we may hold your order until Monday in order to reduce the likelihood of your candy sitting on a mail carrier's truck or in a non-temperature controlled environment over the weekend.

Inventory:

As you can see on our web site we carry lots different products.

We try to keep a strategic inventory so that our candy and chocolate remains fresh.

Sometimes an item may not be in stock.

If this happens we will contact you quickly and recommend a replacement if there is one available.

We cannot guarantee delivery dates, so we recommend that you leave plenty of time to prepare for your event.

We are sometimes able to ship right away and will do our very best to help. When in doubt, give us a call, we’re here to help.

 Lost / Damaged / Stolen Candy:

The Candy Train PTY LTD (www.thecandytrain.com.au) cannot be held responsible for candy that is stolen, damaged, or lost since after the candy leaves our warehouse, it is out of our control, and under the responsibility of the mail carrier. All claims must be filed by you (we will help) with the delivery service when the package is marked delivered by delivery service.

The Candy Train PTY LTD (www.thecandytrain.com.au) will not honor any claims for items marked delivered by the delivery company.

We will assist you with claims for packages that are lost by the delivery company but cannot be held responsible for delivery which is not controlled by The Candy Train PTY LTD (www.thecandytrain.com.au).

During transit, some of your candy may break - this is just the nature of shipping and cannot be controlled by us. We are not responsible for broken candy. When you open candy that was correctly sent we cannot refund due to the product being exposed.

The Candy Train PTY LTD (www.thecandytrain.com.au) will not be able to refund you for items where you provided us an incorrect mailing address or where the package is returned to us marked address unknown or package unclaimed.

Please be sure to send items where you know you will be able to accept delivery (at your office or home where a household member will be able to accept). Leaving candy on your doorstep without you at home is not a good idea.

IMPORTANT WEATHER TIP:

Check the weather in your area for the next several days.

Will the weather be hot? If so, we recommend you add an ice pack to help protect your candy. Are you ordering several chocolate products?

Why not order several ice packs to better protect your treats?

The Candy Train PTY LTD (www.thecandytrain.com.au) are unable to refund for melted candy so we recommend you consider adding ice packs when the weather is hot. Even with ice packs, we cannot cover melted candy but they will increase your protection. Please consider having someone available at your delivery location (or deliver to an office) so your package does not sit outside. For small orders, we reserve the right to limit the number of ice packs and will then refund you for the ice packs taken off your order.

Information Accuracy:

The Candy Train PTY LTD (www.thecandytrain.com.au) try our best to maintain accurate information, images (colors not always exact and depends on your computer monitor, mobile device, etc), product pricing (which often change depending on manufacturer price changes), shipping costs, and descriptions (often will be updated and revised) on our web site. We cannot guarantee the accuracy or correctness of information but will do our best. Sometimes small errors may occur and we may need to cancel your order and will notify you via e-mail or via phone. We reserve the right to cancel any order for any reason.

The Candy Train PTY LTD (www.thecandytrain.com.au) does not guarantee the amount of a particular color, flavor, or shape in "assortments" of candy.

The amount of each is decided at random.

You are visiting this site and assume all risk/responsibility for using this site. The Candy Train PTY LTD (www.thecandytrain.com.au)  . disclaims all express and implied warranties. The Candy Train PTY LTD (www.thecandytrain.com.au) is not responsible for omissions or errors.